Lisbon Airport Transfers

Terms & Conditions

Please read the following terms and conditions carefully before making your booking. They contain important information concerning your rights and obligations.

Acertio Factoría Creativa SL (herein after Acertio) trades as Book Taxi Group and acts as a service provider for the contracting of transfer services through its websites.

For your convenience we have a versión of our General Conditions translated into different languages, but the Spanish version is the only legally binding.

Book Taxi Group is a gobal value added transportation service provider. As added value of booking management 365/24 (with amendment, cancellation, adaptation and modularity of the service), 24h assistance and online prepayment.

By completing your reservation you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation of your reservation, as well as informing all other travellers in your group of their reservation details.

All communication directly related to the service you contract with us must be received in writing at the following email address This email address is being protected from spambots. You need JavaScript enabled to view it.. Acertio has its registered office in Avenida 11 de Setembre, 111, Sabadell (Barcelona), Spain. Registered with the Mercantile Register of Barcelona, tomo 42695, Folio 180, sheet B 414578 inscription 3a, under Tax Identification Number ES-B65613424.
We are available to our customers through the following means of contact:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: + 34 93 521 06 51.

If you do not understand any of the conditions outlined in this document, contact our Customer Service team before proceeding with your booking.

Intellectual property rights

Trademarks, trading names and other intellectual property displayed on our website, ore property of Acertio / Book Taxi Group and are protected by national and international intellectual property rights.

All content (including, but not limited to, text, graphics, logos, button icons, images, audio or video files, and software) used on the websites is property of Acertio / Book Taxi Group or their suppliers and is protected by national and international intellectual property rights. As such, its use, modification or reproduction without the express written consent of Acertio remains strictly prohibited.

1-Languages

Our website is available in multiple languages. Our Customer Service team can assist you in English and Spanish.
We take great care in accurately translating the content of our website as well as our terms and conditions. However, in the case of discrepancy, the Spanish version will prevail.

2-Services

Book Taxi Group acts as a transportation service supplier (referred to in continuation as "the Supplier"). In order to request and contract a service you must follow the application procedure established on our website. All bookings must be requested a minimum of 2 hours before the scheduled transfer.

a) The services displayed through our website do not constitute an acepted request. We may accept or reject your transfer request depending on our availability and daily schedule. All accepted requests are formalized by the sending of a reservation voucher to the email address you provide to us during the booking process. Should your request be rejected, you will be refunded the full amount (in Euros) of your pre-reservation payment or we may offer you an alternative service and/or Supplier who may have different conditions and/or additional charges.

b) The reservation or purchase of different transport services through our website does not constitute a "travel or tour package" (viaje combinado) in the sense outlined in the 1990 European Directive on package travel, package holidays and package tours. Each reservation constitutes an independent contract between yourself and the Supplier.

3-Online Reservation Procedure

a) All public transportation services offered by Book Taxi Group through its website have been authorized by local transportation authorities.

b) By completing the reservation form, you will be purchasing a service via the web. All information provided in the reservation form will be used in order to validate and confirm the service solicited. It is therefore very important that you review and ensure that all names, addresses, telephone numbers, dates, hours and other information provided are corrected. Should any information provided be incorrect, you must contact us immediately.

c) Immediately after payment is successfully made, you will receive a receipt and confirmation of payment received via email. This receipt of payment does not constitute a confirmation of your reservation but serves to confirm that your request is being processed by our operations office. We will contact you in case of any issue (lack of availability, incomplete information provided) in order to fix the issue.

d) The meeting point for you and the driver will appear in the Booking conifrmation email. You will also find in the same document our 24hour assistance telephone number available for customers during their travel. Calling this number will connect you to a member of our Customer Service team who will be available to attend your call in English or Spanish and assist you with any unforeseen circumstances related to your transfer. You must print your Booking confirmation, sign it and give a copy to the Supplier upon arrival and/or departure. Should you not provide a copy of your Booking confirmation to the driver, the service may be subject to cancellation.

In alternative, you can show a copy of your booking confirmation directly through your mobile phone.

e) Once you have received the Booking confirmation it is your responsibility to carefully review all the details there within and insure that all the information is correct. We cannot be held responsible for errors or discrepancies that may appear in your Booking confirmation. Should you detect any error or discrepancy in your transfer details, you must communicate them immediately. For further details, please see our policy on modifications and cancellations.

f) The information and details given to us by you during the booking process will only be provided to those people or administrations necessary for the fulfilment of the contracted service (local operators, airport authorities, customs, immigration, etc.). In the final step of the booking process you authorize Acertio to communicate your details to anyone involved in the successful completion of said service. Please consult our Privacy and Data Protection Policy for more information.

g) Any notification or communication sent by Book Taxi Group must be ratified by you, confirming its reception. Our system will save the record of delivery and in lieu of your written confirmation this shall serve as notification and delivery confirmation.

4-Pricing and Payment

Through our website you can view pricing details for services calculated according to the vehicle, destination and date you choose. We reserve the right to modify these prices at any moment and your service request, including after payment. Service is subject to validation until the moment you have received your Booking confirmation via email.
 

5-Special Requests

During the booking process, Book Taxi Group will offer you the possibility to request Extra services such as baby seats, extra luggage accommodation, space for golf or ski equipment, etc. The payment for these Extra services is only provisional and does not guarantee their availability on the day of your transfer. In the unlikely case that we will not able to accommodate your Extra requirements on the day of your transfer, the payment previously made for the specific Extras requested will be refunded.

6-Modifications to Your Booking

a) Any requested change to your booking must be sent to us in writing to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications, subject to the conditions outlined above, are allowed up to 12 hours before your first scheduled transfer.

b) You will be responsible for any increased costs incurred in the requested service as a result of any modification to your booking. Increased costs may result from changing: the size of a vehicle, your destination, extras, etc. You will be informed of any increased costs in the service via email, which will include a link where payment can be made.

c) If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 12 hours before your first scheduled transfer.

d) The driver will be monitoring your flight arrival time according to the information provided to us during the booking process. However, if your flight number changes, if you miss your flight or if your flight is cancelled, you must inform us by calling the 24hour assistance number found in your Booking confirmation. Any resulting modification is subject to acceptance. We will then confirm the status of your reservation via email.

e) Once your flight has landed, the Driver will wait a maximum of 60 minutes at the meeting point indicated on your Booking confirmation. If you feel that your group may take longer than 60 minutes to arrive at the meeting point (due to passport control, customs, baggage claim, lost baggage, etc.) we recommend that someone from your group proceed immediately to the meeting point to inform the driver of any delays. Should the driver be required to wait past 60 minutes, your transfer may be subject to an additional charge. If the driver has not been advised of any delays and no member of your group has arrived at the meeting point 60 minutes after the arrival of your flight, the service will be cancelled and payment forfeited.

7-Cancellations

a) All cancellation requests must be received, in writing, at our email address This email address is being protected from spambots. You need JavaScript enabled to view it. a minimum of 12 hours before the day of your first scheduled transfer.

b) Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.

e) Cancellations made less than 12 hours before the scheduled time of the first transfer indicated on your booking voucher are NOT subject to return.

8-Insurance and Liability

a) In your travel itinerary there will most likely be involved various suppliers and methods of transport that you have contracted. For your safety and security, we strongly recommend that you take out a policy that covers you and other passengers in the case of cancellation and includes coverage for accident or illness, Supplier bankruptcy, lost luggage, loss of cash as well as against other expenses.

b) Book Taxi Group acts as a trasportation services provider. You are contracting a service directly with Book Taxi Group.

c) We are not liable for any losses that may occur from the incorrect processing of your booking, errors committed by you while competing the booking form or inaccurate or incomplete information provided to us during the booking process.

d) Information about services shown on our website, vehicle sizes, extras, distances and travel time are estimates. Similarly Book Taxi Group makes no valuation of the suitability of a particular service for your request and is not responsible for the choice you make.

e) Book Taxi Group does not accept responsibility for any illness, injury, death or loss of any kind. We are only liable for claims, which arise, solely as a result of our negligence.

f) We are not responsible for any service contracted directly with any driver and decline all responsibility for any modifications to your service not explicitly made directly with us in writing through the means of communication provided to you at the time of booking.

g) Book Taxi Group offers its website in its current state and makes every effort towards its proper maintenance and operation. We cannot guarantee the absence of technical errors, nor can we guarantee that the web is operational at all times. We make no guarantees as to the accuracy of website content, nor that it is free of viruses that may affect its functionality.

h) Errors that may appear on the website will be corrected as soon as we become aware of their existence. In case of any errors of this type, Book Taxi Group reserves the right to cancel your reservation on behalf of the Supplier and reimburse the entire amount paid by the customer at the time of booking.

9-Force Majeure

a) Book Taxi Group can't guarantee or be held responsible for extraordinary situations that may occur before or during your transfer. Such circumstances may include, but are not limited to, accidents and related delays, controls or police activity, acts of vandalism or terrorism, protests and organized disturbances, unforeseen hazards on the roadway, acts of government or national authority, natural disasters, fire and adverse weather conditions or other events beyond our control.

b) Due to the heavy traffi conditions in the city, all pickup times in any location in the city have a time windows of 10 minutes. A Delay of 10 minutes from original pickup time can't be considered delay and can't be a reason for cancellation, complaint or refund request.

10-Contact

a) Book Taxi Group is committed at all times to offering you the best service and attention possible. On the website are listed our various forms of contact and office hours. Also, on your Booking confirmation you will find the telephone number to our 24 hour Assistance Line available for you to use during your transfer, where we will assist with any unforeseen circumstances related to your transfer.

b) All communication with you will be made through email. As such, we recommend that you always check your email before you travel to ensure that no important changes have been made to your booking. All notifications will be sent to the email address provided to us at the time of booking.

c) Should your email address or contact telephone number change, you must make provide us with your new contact information immediately so that we may contact you for any issues related to your booking.

d) In the event that you are not present at the meeting point described in your Booking confirmation 30 minutes after your flight has landed (in the case of collection at airport) or 15 minutes after your scheduled pick-up time (in the case of transfers to the airport), the driver will try to contact you at the telephone number provided to us during the booking process. If the driver cannot reach you because you do not answer the call, your telephone has no service, the call is sent directly to an answering service or because the connection fails, the service will be considered cancelled without reimbursement.

e) If at any time during your transfer you detect any problem with the service provided please call us at the number provided on your Booking confirmation. We will investigate the problem and attempt to find an immediate solution. Should we not be notified of any problem or incident, are ability to investigate the matter will be compromised as well as your right to lodge an official complaint. With this in mind, all claims or complaints related to a particular service must be received in writing no more than 15 days after the service has been performed.

f) Shortly after your trip you may receive a short questionnaire about your transfer and the service received. This document helps us to implement a policy of constant improvement with respect to our service and suppliers. Your help and feedback is without doubt fundamental and of great value.

11-Transfer Service

a) It is the customer's responsibility to ensure that all personal information and transfer details provided at the time of booking are correct (date, time, complete address, etc). We will use the information provided by you during the booking process when collecting your party and will deliver you to your destination point and as close to your accommodation as possible given the characteristics of the vehicle and physical conditions of access to the requested destination.

b) Passengers will be collected at the meeting point, date and time specified on the Booking confirmation. The drive will wait a maximum of 30 minutes after the arrival of your flight at the airport or at all other meeting points. If your group is not present at the meeting point at the agreed upon time, you will lose all right to reimbursement for the transfer.

c) The customer must ensure that they arrive at the airport a minimum of 2 hours before their scheduled flight time. You are responsible for ensuring that the transfer service is reserved at a date and time, which meets your itinerary requirements.

d) In the event that the customer is unable to locate the driver, it is the customer's responsibility to contact Book Taxi Group on the 24h Assistance number printed on the booking confirmation. If the customer fails to call these numbers and Book Taxi Group is not made aware of the problem, the transfer will be cancelled and no refund will be due.

e) During the booking process you must indicate to us if you are travelling with children. Depending on the country in which you are travelling the laws with respect to child restraint systems differ. As such, we recommend that you bring with you the restraint system with which you are most familiar. If you do not wish to travel with your own child restraint system, you may request one provided by the driver during the booking process. This request will be subject to availability and the driver cannot guarantee that his restraint system will be similar to that which you are accustomed to. Should the Supplier not have a child restraint system available you reserve the right to be reimbursed for the cost of this Extra, but not for the cost of the entire transfer.

f) If you do not request a child restraint system during the booking process, your child will travel with the vehicle's own security and retention systems. Directive 2003/20/EC of the European Parliament regulates the use of obligatory child restraint systems. In the case of taxis and private transfers, the law states:

• Children under three, when in a taxi or authorized vehicle, may travel without a safety restraint in the rear of the vehicle if a child restraint system is not available.
• Children of three years of age and over must us an adult safety belt if no child seat is available.

In either case, a child or infant will count as a passenger in the vehicle.

g) We cannot guarantee the type of vehicle that will be used for your transfer. We reserve the right to change the type of vehicle used for the service. In some cases the type of vehicle may be changed (for one larger, for example) if this allow us to provide the service otherwise unavailable.

h) All vehicles and cars are official suppliers of public service taxis their respective cities (depending on the pickup) and have the mandatory insurance required by local regulations and administrative licenses.

12-Luggage

a) Our standard luggage allowance permits each passenger one bag with a maximum weight of 20 kg and total combined dimensions of 158cm (height + width + length).

b) Should you forget an item of luggage in the vehicle we will make all reasonable efforts to recover the item lost and if available, we will arrange shipment to the address provided during the booking. You will be responsible for covering all additional costs.

c) We recommend that you do not carry in your luggage any fragile or valuable objects such as jewellery, money, cheques or other valuable documents such as passports or identity cards.

d) Neither Book Taxi Group nor the driver will be held responsible for any loss or damages that your luggage may suffer. We recommend that you contract a travel insurance policy that can cover any loss or damage.

e) In accepting these terms and conditions you are obliged at all times to comply with the local laws and legislations where your transfer takes place. Accordingly, your luggage may not contain any articles prohibited by local law or legislation.

f) During the booking process you must make it known to us if you are travelling with any domesticated animals. Pets are the sole responsibility of their owner and must, at all times, travel in an IATA approved crate. Transporting pets is subject to availability and approval of the Supplier and an additional charge will be applied. If we are not informed at the time of booking that you will be travelling with a pet or if the above requirements are not met, the Supplier reserves the right to refuse service and your transfer will be cancelled without refund.

13-Customer Responsibility

a) The customer, through acceptance of this contract, declares that he/she is of legal age and in full use of mental faculties enabling them to comply with all the responsibilities related to this contract.

b) The customer declares that he/she understands the terms and conditions described herein and agrees to the payment of service via debit or credit card, having full authorization for its use as well as sufficient funds to cover the cost of the contracted service.

c) The customer understands and agrees to notify Book Taxi Group about any change or variation that may affect his/her service as early as possible.

d) Service will be organized and provided according to the information provided to us during the booking process. After your booking you will receive an email confirmation containing your Booking confirmation. It is your responsibility to review and confirm that all information therein is correct and, in the case of discrepancies, notify us immediatly. Failure to do so will leave you without recourse.

e) The customer must carry with him/her at all times the necessary documents and identification to cross national boundaries. Neither Book Taxi Group nor the Supplier will be held responsible nor accept any charges that result from the customer's failure to carry proper documentation or comply with local authorities. Your Booking conifrmation is not a valid legal document.

f) In the event that Book Taxi Group would have to face a financial penalty as a result of the failure of a passenger to comply with local laws, regulations or other requirements imposed by the countries you wish to gain access to, leave or visit, we reserve the right to withhold service or any monies paid to us until the full sum of the penalization is paid in full.

14-Right of Admittance

a) The driver reserves the right to deny service to any persons under the influence of alcohol or drugs. The driver reserves the right to cancel service if the conduct or behaviour of any passenger is such that it affects the security of the driver, vehicle, or other passengers. Neither Book Taxi Group nor the driver will be held responsible for any additional charges that may result from such behaviour.

b) The consumption of alcohol or narcotics in the vehicles is strictly prohibited. Smoking is not allowed in any of the vehicles.

15-Applicable Law and Jurisdiction

a) These Terms and Conditions as well as any relation between Book Taxi Group and the customer shall be governed and subject to Spanish law. For any disputes arising form the existence, content and/or interpretation of these Terms and Conditions or any relationship between Book Taxi Group and the customer, both parties will submit themselves to the jurisdiction of the courts of the city of Barcelona, Spain.

b)  Book Taxi Group reserves the right to make changes at any time to its website as well as the present Terms and Conditions.